FAQ

Shop FAQ

When will my items be shipped?

Orders are dispatched and shipped within 7 days using Sendle unless specified otherwise. Tracking will be provided directly to you.

You can read more in our terms and conditions.

Is my shipping cheaper if I buy multiple products?

Typically yes, bundled shipping will be cheaper than purchasing items separately. However, shipping is based on location, size and weight of each item.

If I want to buy some items in bulk do you offer non-wholesale discounts?

If you are buying over 10 of any product, we are happy to discuss a bulk discount with you – please contact us at hello@in2urlife.com

How do I clean my bag, yoga mat, block or other product?

Please refer to our customer care page here for detailed instructions on cleaning your products.

How do you represent eco-conscious practices?

We have worked with our suppliers to ensure no plastics are used in the packaging and shipping of our items which is a huge task. Unfortunately many manufacturers and transport companies are extremely resistant to this.

We have partnered with Sendle, a logistics company who are 100% carbon neutral to deliver your goods.

We aim to only produce goods that are hand-made and/or use recycled and natural materials to limit our environmental impact and ensure the goods you buy are supporting a cleaner and greener future for our planet.

We are always striving to improve our environmental impact and be conscious about each process our business takes. We welcome your feedback if you feel we could be doing anything better?

Do you offer wholesale?

If you are interested in stocking any of our items please email us with the following information:

  • Your Name
  • Business/Company Name
  • Location
  • Items you’re interested in stocking
  • Number of items required
  • Why you feel your brand aligns with ours

Retreats FAQ

What makes IN2URLIFE retreats different?

IN2URLIFE is dedicated to offering an exceptional experience that establishes lifestyle changes and the motivation to lead a healthier, happier life. What we offer is a total lifestyle change, every activity, workshop and coaching session is designed to set you up for long-term success and lifestyle improvements. We are not a dedicated yoga, detox, juicing, fasting, fitness or surfing retreat for the simple reason that taking you away on a week and shocking your body into 4 hours of bootcamp or a drastic change in diet is not a healthy approach to long-term lifestyle changes and success.

Our coaches are passionate about holistic healthy weight management and lifestyle changes to ensure they are sustainable long-term. Many of our clients have experienced difficulties in improving their lives in different areas until meeting and experiencing our coaches and their integrative approach.

We ensure we look at all factors of lifestyle including stress, sleep, nutrition, movement, relationships and spirituality to see what areas we can improve on to have you feeling and looking amazing.

We are 100% dedicated to helping you create a body and life you love! As our owner has lived in both Bali and Australia for extended periods as well as Central America she has ensured that you have the best coaches in the business. All our staff are paid and are not holiday volunteers (like other retreats), for this reason our retreats offer exceptional quality coaching like no other.

Can I go by myself?

Absolutely! Many of our guests are solo travellers. It’s a great way to meet new people, form new friendships and enable you to truly reconnect to your body, mind and soul.

Do I have to be good at any particular sport or activity?

All our activities are optional and cater for all levels. If you feel something is beyond your ability you have the choice to sit out. Our coaches will spend more 1 on 1 time with you if you are new to an activity. They are there to help and guide you through any challenges you face whilst on retreat. We encourage everyone to try all activities and step outside your comfort zones and have found many people have overcome fears of surfing, the ocean and more whilst with us.

If I come alone, can I share a room?

Yes absolutely! Put through your request to us via email and we can partner you with a suitable same sex solo traveller.

Are men welcome on any retreat?

Yes originally we launched an all women retreat however we soon realised that it is so much more powerful to combine masculine energy with feminine and learn from each other whilst going through a transformative 7 day retreat.

We welcome men and women and encourage men to come along. Every man we have had on retreat has thoroughly enjoyed themselves and got a lot out of the experience. Whether coming with a partner, friend or on your own please be assured you wont be alone, many of our coaches are male and we often have equal numbers of men to women.

Women, if you have concerns about men coming on retreat, please don’t it truly makes the experience a much better one having both sexes together and learning from the other.

Do I need to be fit and healthy?

IN2URLIFE is all about assisting people to improve their bodies and lives through realistic nutrition, movement and lifestyle changes. We cater to all ages and all levels and everything on the schedule is optional. You do not need to be of any fitness level to attend our retreats or have your nutrition and healthy lifestyle all figured out. Most of our guests come to us to assist them with kick-starting a healthier and happier life.

We request that you do fill out a health history form prior to your attendance so we can gauge your skill level and ensure all trainers are well aware of your level of fitness and mobility. This allows us to ensure we are catering to each individual even though they are group sessions. Please be honest in your forms and we will guarantee a great experience. You may even learn a new skill or two and completely surprise yourself.

Where in Bali are your retreats?

IN2URLIFE retreats are currently ran out of Canggu. Canggu is just north of Seminyak and this allows us to ensure you have safe beaches to surf at whilst also being central to great locations such as the Bukit for SUP Boarding and Ubud for waterfall tours and other activities.

We try and limit the amount of time we spend in the cars and traffic in Bali so find this the best location to enable us to maximise your stay with us. You will always fly into Denpasar airport which is approximately 1 hour from your retreat centre (factoring in traffic).

We will send you any relevant information and a local map. If you would like to experience any particular cultural experiences everything is very accessible and we can arrange a driver to take you in your spare time anywhere you wish to go in Bali at a small additional cost.

What do I bring?

Clothes suitable to the climate and time of year you are travelling, please ask us at the time of booking or research the season you are travelling in.

Suitable clothing for exercise, yoga and day wear. Evening smart casual attire we do venture out at night so you can experience the local area and cultures. Sports shoes, thongs and flats. Typically footwear you are comfortable in. Swimwear suitable for SUP yoga, surfing and swimming.

Suncream, deodorant and toiletries can be more expensive in Bali so it’s ideal to bring these with you. A sarong is great to have for our day trips and will be required if we visit any temples on your stay. A hat suitable for exercising, walks and other activities.

Try and leave your technology at home, we know its tempting to bring the tablet, laptop and smart phones but we really encourage you to switch off and reconnect over your retreat, only bring if absolutely necessary. Camera to capture your amazing holiday moments, although we have photographers on hand that will take snaps of you if you wish.

Will I need to bring extra money?

If you wish to shop or do additional activities outside of the schedule you will require additional money. Most things in Bali are very reasonably priced, if you have something in mind that you would like to do and want to know how much to budget just ask our team.

Additional therapies or 1:1 coaching will be at an additional cost and payable in cash however we can ensure our drivers take you to safe reputable ATMs and Money Exchangers if required. Don’t bring too much cash with you as you will not need it whilst on retreat.

Do I need travel insurance?

You must have full cover travel insurance for sporting activities. This ensures if you were to (worst case) injure yourself whilst on retreat you are fully covered for all medical costs and any emergency flights home.

We also highly recommend when travelling to any foreign country you are covered for any cancellations, natural disasters or unforeseen circumstances that might occur.

IN2URLIFE take no resonsibility for covering liability of you or your valuables whilst on retreat. Although we take all diligent precautions to keep you and your things safe we cannot guarantee the actions of others.

You must provide full travel insurance certificates prior to the commencement of your retreat.

We recommend the following insurance companies: Covermore, Suresave and Worldnomads (we are in no way affiliated with these companies).

What if I have to cancel last minute?

Please refer to our cancellation policy available on this website. This outlines all details around refunds and cancellations. If you have any questions please call or email us and we can discuss your options.

Do you offer 1:1 coaching?

Yes all of our coaches offer 1:1 sessions either whilst on retreat or after. Depending on the coach will depend on whether they can offer their services in person only or online.

Whilst on retreat you will be given the details of all your coaches and will have access to reach out to them post retreat if you wish to continue coaching sessions.

Do you run a full time retreat centre?

No, we do not run a full time retreat centre in any location. We have set our business model up so we are location independent and can offer our services internationally in our preferred locations. For this reason you must check our availability in each location, as we only run specified dates in each.

If I am a yoga or fitness coach, can I team up with you to run a retreat?

Yes, absolutely! If you have a group of people you would like to bring along and offer your own coaching services in conjunction with ours we can tailor a package specific to your needs. Please email us at hello@in2urlife.com for further details.

Do you offer group discounts?

Yes we offer group discounts for groups of 3 or more. It will depend on your numbers as to how much of a discount we can apply for you. Please contact us for more information on group bookings.

Can you run corporate retreats in a location I choose?

Yes, absolutely. We often can visit group preferred locations to run retreats however we must have enough time to ensure the facilities are in line with our requirements and standards for running a retreat as there are many things to consider in choosing a venue.

Can you create a tailored workplace wellness program and budget specifically for my organisation?

Yes, we have off the shelf packages designed based on what we know works, however if you feel a slightly different package/timetable or set of workshops would better suit your organisation, we are flexible in determining what will work best for you.

Please call or email us to schedule your 1:1 Workplace Wellness Strategy Session with us and discuss your requirements.